Shipping & Returns

Shipping Policy:

Please allow 3-5 business days to process and handle your order. Delivery details will be provided in your confirmation email along with your tracking information. If you have not received your tracking information within 8 days of your order, please reach out to our customer service team at hello@getbellway.com with your order number. 

If your order is shipping from DHL, your order and tracking number may be moved to USPS, as they normally handle the final steps of the delivery process. If your tracking has not been updated in DHL, please check your tracking number in USPS. 

From November to December, please expect a delay in shipping times due to the high volume of orders. Your order could take anywhere from 7-15 business days to arrive.

We do not currently ship internationally, and are only accepting U.S domestic orders at the moment. We are hoping to change this soon! 

We cannot accept returns or exchanges once your order has been processed. If your order is damaged, or partially missing, please contact our customer service team within 30 days to receive a refund or replacement. 

 

If Your Order Hasn’t Arrived:  

If your order did not arrive in full on the expected delivery date, please check your confirmation email along with the tracking number of your order to ensure you entered the correct shipping address. We will not be responsible for order errors, wrong address entries, or stolen packages. If your order says it’s delivered and you cannot find it, please check your mailbox, your apartment’s mailbox for a package key, the mail room, around the corner, your back door, and maybe even with your neighbor! 

 

Sometimes, there is a delay from the carrier's system when an order says it is delivered. Please allow 12-24 hours from the time you receive confirmation of delivery. If you have not received your order within 24 hours of delivery confirmation, please contact your carrier. 

What happens if my package is lost or stolen?:

We are not liable to replace or refund orders due to loss or theft if they are scanned as delivered by our delivery partners. Please reach out directly to the carrier who shipped your package to inquire as to the status of your package delivery and file a lost package claim. We cannot resolve issues with carrier delivery until your carrier has finished resolving your lost package claim first.

Once your carrier has resolved your lost package claim, email us proof from the carrier that your shipment was lost by the carrier to hello@getbellway.com. Please include 'lost package' in the subject line.

Please do not hesitate to reach out to us, we will always do our best to try to accommodate!