Shipping Policy
We process and ship all orders within 3–8 business days. Once your order ships, you'll receive a confirmation email with tracking details.
Holiday Shipping Notice
From November through December, delivery times may be extended due to increased order volume. During this period, please allow 7–14 business days for your order to arrive.
Address Accuracy
Please ensure your shipping details are correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Return Policy
At Bellway, your satisfaction and safety are our top priorities.
Non-Returnable Item
Due to the nature of our products, we do not accept returns. This policy is in place to ensure the health and safety of all our customers.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your package. We’ll be happy to offer a refund or replacement, depending on the issue.
To request a refund or replacement:
- Email us at hello@getbellway.com
- Include your order number, a description of the issue, and clear photos of the damaged or defective item
We’re here to help and want to make sure you receive your order in perfect condition!
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
- Check your bank account again to ensure the refund hasn’t posted.
- Contact your credit card company, as it may take some time before the refund appears on your statement.
- Reach out to your bank, since processing times can vary between financial institutions.
If you’ve completed all of the above steps and still haven’t received your refund, please contact us at hello@getbellway.com and we’ll be happy to assist you further.